CHAS People

Workforce ID & Credential Management joins the 21st century

CHAS People Frequently Asked Questions

Does Credenxia store any of my data?
Who can see my documents once I have been verified?
My membership is expiring and I still have leftover credits, can I use these after renewal?
What kind of reports can be made in ‘My Reports?’
What is the cost of credits?
How do you update an expired position/worker?
Who is Credenxia/TikForce/Gambier Pty Ltd?
Why can’t I view ‘Locations’?
What is ‘Associations’ and why can’t I use it?
What is the ‘Insurance’ tab in my profile?
How do I renew my CHAS People?
Do CHAS have all rights reserved?
Who can purchase CHAS People?
How do I change my email address?
Is CHAS People compatible on any device?
Can I have more than one manager?
How do I add a manager?
Is there a minimum amount of workers allowed?
How do I know when my ID is verified?
How do I know if my credentials are verified? (Desirable and mandatory)
Will I be notified when my desirable credentials are expiring?
Will I be notified when my mandatory credentials are expiring?
How can I remind a worker to update their credentials?
How many credits do I purchase on renewal?
Why are my desirable credentials saying ‘Unverified’?
How do I upload my ID Documents?
Does Credenxia store any of my data?

Yes, Credenxia stores both your identity documents and any credentials you upload. The documents are encrypted during upload and upon storing.

Who can see my documents once I have been verified?

Your employer will not be able to access your Primary Identity documents; however, they will be able to see your verified or desirable credentials. For example, your asbestos awareness, CSCS cards etc.

My membership is expiring and I still have leftover credits, can I use these after renewal?

The subscription is annually and therefore any leftover credits cannot be carried over.

What kind of reports can be made in ‘My Reports?’

My Reports is the list of reports you have requested in Worker Reports and Position Reports.
You can request reports about worker’s credentials, expiry dates and verification status.

What is the cost of credits?

The cost of one credit is £10.

How do you update an expired position/worker?

You can update an expired credential from the CHAS People Org portal or the worker can update it themselves from the CHAS People Positions Portal. You would go to the worker’s profile and update the relevant credential.

Who is Credenxia/TikForce/Gambier Pty Ltd?

Gambier Pty ltd is the owner of “Credenxia” which is a trading name for the product. Gambier Pty Ltd brought the product off a company called Tikforce late 2018, any reference to Tikforce within the platform is simply remnants of the old branding that is still hard coded in the system. We expect to have all of these removed by mid next year.

Why can’t I view ‘Locations’?

Locations is a feature that is turned off by default. Contact your CHAS representative if you think you may have a need or would like to find out more.

What is ‘Associations’ and why can’t I use it?

Associations is the list of Suppliers under your organisation. This is turned off by default. Contact your CHAS representative if you think you may have a need or would like to find out more.

What is the ‘Insurance’ tab in my profile?

The insurance tab is a section where you can upload all your company’s insurance documents. This is turned off by default Contact your CHAS representative if you would like to find out more.

How do I renew my CHAS People?

CHAS People expires alongside your CHAS Membership annually. You will need to renew CHAS Membership to benefit from People. Once your membership is renewed, you will be able to purchase People through the contractor portal.

Do CHAS have all rights reserved?

CHAS license the Credenxia platform from Gambier Pty Ltd.

Who can purchase CHAS People?

Any existing CHAS Member on any membership tier can purchase CHAS People.

How do I change my email address?

You can change your email address from the My Profile menu in the Org Portal.

Is CHAS People compatible on any device?

CHAS People runs on all devices that have a web browser, including mobile devices. It is recommended that you have the latest version of the browser installed.

Can I have more than one manager?

Yes. Additional managers may be added by the original Org manager.

How do I add a manager?

Our Guided Help on your portal will take you step-by-step through the process of adding a manager. Alternatively, select ‘Workers’, ‘Manage Workers’, ‘Add a Manager’ and complete the relevant fields.

Is there a minimum amount of workers allowed?

There is a minimum initial purchase of five credits.

How do I know when my ID is verified?

ID is verified or failed instantaneously. You would see either ‘Passed’ in green after uploading the documents, or ‘Failed’ in red. On the worker’s profile, it will say that your Identity Verification is complete or failed.

How do I know if my credentials are verified? (Desirable and mandatory)

Each credential has a status under each position of each worker’s details page. The status are as follows:
Not Started – The worker has not begun the process of uploading documents or set a password.
Initiated – The worker has set a password, and begun the process of uploading their documents.
In Progress – The worker’s documents are currently being verified by Credenxia.
Verified – The worker’s documents have been checked and verified.
Expiring/Expired – The worker’s documents are either expiring within the next 30 days or have expired.
Unverified – This means that the document is not mandatory and is not verified through the government system; however, the document has been uploaded.

Will I be notified when my desirable credentials are expiring?

You will be notified 30 days before a credential expires. Both the Employer and the Worker receive an email notification of this.

Will I be notified when my mandatory credentials are expiring?

You will be notified 30 days before a credential expires. Both the Employer and the Worker will receive an email notification of this.

How can I remind a worker to update their credentials?

In the position window on the worker details page, there is a prompt worker action against each credential. The worker would then receive an email notification requesting an update of that chosen credential.

How many credits do I purchase on renewal?

You will need to cover any existing employees you have in CHAS People and any additional you wish to add that year.

Why are my desirable credentials saying ‘Unverified’?

Desirable credentials are not verified, as they are not mandatory. These could be verified if requested.

How do I upload my ID Documents?

When you commence a position that has been assigned to you, the first requirement is to upload your ID documents.

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