CHAS is proud to be the recipient of the Feefo Platinum Service Award for the third straight year. We are the only construction accreditation provider to have achieved this feat.
In January 2022, CHAS received our third consecutive Feefo Platinum Trusted Service Award, recognising our commitment to deliver outstanding service based on genuine feedback from real customers. We are proud to be the only accreditation provider in the construction industry to be awarded a Feefo Platinum Trusted Service award for the third year running.
The Feefo Trusted Service Award is an independent seal of excellence highlighting an organisation’s track record of delivering exceptional customer experiences. Trusted Service status is awarded only to businesses that use Feefo to aggregate customer reviews and insights — businesses that receive a large number of glowing reviews are given the award.
At CHAS, we take pride in our culture of transparency and customer feedback — and the results speak for themselves. The Platinum Trusted Service Award is a highly coveted badge of approval based purely on authentic interactions with verified customers. All reviews are 100% genuine, which means the award is a true reflection of our commitment to delivering exceptional customer service.
What Is The Feefo Platinum Service Award?
Every year, Feefo acknowledges the companies that go above and beyond for their customers. Organisations that deliver outstanding service are rewarded with a Trusted Service Award from one of the following tiers:
- Trusted Service
- Gold Trusted Service
- Platinum Trusted Service.
The Trusted Service 2022 Award is given to businesses that have collected at least 50 reviews on Feefo between 1 January 2020 and 31 December 2021 — reviews must have an average score of 4.0 to 4.4.
To achieve the Gold Trusted Service 2022 Award, businesses must achieve 50 Feefo reviews within the same period and reach an average service score of at least 4.5.
To qualify for the highly coveted Feefo Platinum Trusted Service Award, brands must achieve three consecutive years of Gold customer service ratings of 4.5 or higher.
Here’s what our customers have to say about CHAS:
We would like to say thank you for a very smooth renewal with our CHAS this year. It has been a difficult couple of years in the construction industry.
— New Level Landscapes Ltd in Durham
I brought the fast track service that was an additional price with the premium package. This enabled me to achieve my SSIP within 2 days beginning to end.
The service provided was of a very high standard, communication was excellent, clear and concise information given with my work being assessed within a 2hour window. They are thorough and very factual with no dilly-dallying along the way. if you put the time and effort into it as I did for 2 days (working hrs) you will be immensely satisfied.
Definitely recommend CHAS to anyone seeking to get their SSIP or any other packages from them.
— Gener8genie ltd
‘Much easier to complete and gain accreditation this year!’
We have been completing the CHAS accreditation for a few years now and this year the whole process felt a lot easier to complete and we passed within days, rather than weeks in previous years.
— Mant Leisure Ltd
‘CHAS upgrade to CAS with CHAS excellent assistance.’
I was required to upgrade to the Premier membership to achieve CAS accreditation. The assistance from the admin department of CHAS was excellent as was the feedback from the assessors. I continually had the impression that CHAS wanted to help. I successfully completed the upgrade for my company.
— Trusted Customer
‘ Well recognised accreditation, easy to use portal ‘
Very easy to use the portal and a fast response once evidence was uploaded. CHAS is a well recognised SSIP accreditation.
— Deeley Fabrications MK Ltd T/A DFMK
Quick, Easy To Use System with Knowledgeable Assistance
Easy to use accreditation questionnaire, plenty of feedback and assistance if required. Also up to 10 days review of questionnaire and back with me the following day — excellent.
— D M JONES ELECTRICAL, GAS AND PLUMBING LIMITED
As the UK construction industry’s pre-eminent provider of accreditation services and a leader in helping contractors achieve the Common Assessment Standard, we recognise the trust our member contractors and clients place in our services and expertise.
Apart from supporting our culture of transparency and feedback, our presence on Feefo enables CHAS to make continuous improvements to our products and service delivery models.
Having access to a review service like Feefo helps us gain insight into what our customers think of our services, what they want from us and how they think we can do better. Whilst we are always delighted to receive five-star reviews, we also recognise the value of negative feedback and the opportunity it provides for us to be better.
Read all of our customer reviews on our official Feefo page. You can also read more about the 2022 Trusted Service Awards on the Feefo website.
About Feefo
Feefo is a UK-based customer reviews and insights technology company that offers businesses the tools and infrastructure to collect genuine and purchase-verified feedback from real customers.
With current clients that include the likes of Allianz, Moss and Expedia, Feefo works with a variety of enterprises across a wide range of industries, from services and real estate to travel and the automotive sector.
Find Out More About CHAS And The Team
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