We are committed to providing high-quality products and services to our customers.
We welcome your feedback and for you to let us know where improvements can be made. At Veriforce CHAS, we are committed to delivering exceptional customer service to our contractors. Our dedication has been proudly recognised with a Feefo award, a true testament to the high standards we strive to maintain, which demonstrates our dedication and commitment to contractors and clients. Please contact us, we will listen and where necessary, investigate further to put things right.
Email us at admin@chas.co.uk or call our helpline on 0345 521 9111 and please give us as much detail as possible. We may be able to resolve this straight away for you, if not we will acknowledge your complaint or appeal within 48 hours.
We will check we have all the information we need and may ask you for further clarity. We will consult our records, the people involved and make a fair and impartial decision.
We will endeavour to resolve your complaint or appeal within 10 working days and will provide you with information about what has been done. If we decide Veriforce CHAS improvements can be made, we will take action to resolve this.
Let Us Know Your Thoughts
We will acknowledge your complaint or appeal within 48 hours, and strive to resolve your complaint or appeal within 10 working days
Want to find out more?
View our complaints and appeals process document