CHAS
We value your feedback and are committed to providing high-quality products, services and customer support. Our dedication to delivering an excellent experience for contractors has been recognised with a Feefo award.
If you think we could do better or have a concern, please get in touch. We will listen, investigate where necessary and work to put things right.
Email us at [email protected] or call our helpline on 0345 521 9111, giving us as much detail as possible. We may be able to resolve this straight away, if not we’ll acknowledge your complaint or appeal within 48 hours.
We’ll check we have all the information we need and may ask you for further clarity. We’ll consult our records, the people involved and make a fair and impartial decision.
We will endeavour to resolve your complaint or appeal within 10 working days, providing information about what’s been done. If we decide improvements can be made, we’ll take action.
