23RD JANUARY 2020, CHAS has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.
CHAS Managing Director Ian McKinnon commented: “We’re thrilled to receive the Platinum Trusted Service award from Feefo. It recognises how hard we’ve been working over the years to give great experiences to all our customers, who are the most important judges of what we do., We pride ourselves in our customer service and are constantly improving our systems to give our customers a seamless, hassle-free experience from payment to accreditation. We’re committed to delivering the highest quality of service which is shown with winning this award. Feefo has enabled us to consistently improve throughout 2019 and now we’re looking forward to another successful year ahead.”
Congratulating CHAS on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
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